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Twitter is now one of the most popular websites on the internet and is one of the best resources for trending news, topics, and events. It is a fantastic resource for individuals who want to know what is happening in the world right now and it is a great resource for businesses that are looking to expand their network and build their image. Twitter also just recently launched Vine which people have fallen in love with. I personally use twitter to get up to date sports information and to follow some of my favorite comedians. I spend a lot of time on twitter for work and for recreation and I love everything about it except for one thing.

Twitter’s direct message system is terrible. Every time I have to use it for a client or for myself I find myself asking “How can such an advanced and popular website get away with such a primitive messaging system?”

The twitter bird is sick from all the useless tweets on its service.

How are direct messages different than tweets?

Like Facebook, Twitter direct messages can only be seen by the person who sent them and the person who received them. They are often used to send private information that you don’t want everyone on Twitter to see.

Why is Twitter’s Direct Messaging System Frustrating?

  1. There is no way to mass delete messages. If you want to clean out your messages you have to go through them one by one and obviously that takes forever.
  2. You can only message accounts that you are currently following. If I want to send someone an email or even a Facebook message, I don’t have to already be connected to them.
  3. Direct messages are the perfect medium for spam, and the majority of messages I get are spam. As I mentioned you cannot mass delete messages, so if you are getting a lot of spam, good luck finding the messages you actually need.
  4. There is no way to manage or organize messages into folders, or topics.
  5. Similarly there is no way to search for messages. If you are looking for a specific message, you will have to go through all of your messages one by one until you find it.
  6. We all know that 140 characters is Twitter’s thing, but do they really need to carry that over to direct messages? When someone asks you a question it is usually very difficult to answer them in 140 characters. I think for this reason alone people don’t use direct messages as much as they would like. You can’t say anything!

For some reason Twitter has decided to design their messaging system like this. It’s possible that Twitter wants the majority of the information shared to be public; otherwise it just might turn into a private messaging system. Whatever the case is Twitter, can we at least get more than 140 characters to send someone a message?

Jamie Bates
Online Marketing Director